Returns & Exchanges

Please email info@pinpointmerch.com or call 800-521-2462

To receive return instructions for your order, please email info@pinpointmerch.com with your order number. Item must be returned within 10 days of delivery receipt. As long as the order is returned within 10 days of the delivery receipt and the tags are still on, we will provide a return label via email.  The return must be received within 2 weeks of sending the label.  Once the product(s) are received we will process a refund less shipping costs. 

Returns

Items with no signs of wear or use may be returned within 10 days of delivery. No refunds will be issued for tangled products as that is not a damage. 

How do I exchange an item I purchased?

Unfortunately we do not do exchanges at this time.  You will need to send back for refund (see Return instructions) and place a new order.

Returns and Exchanges for International Orders

All SALES ARE FINAL for orders shipped outside the US and may not be returned or exchanged.

Clearance Items

All SALES ARE FINAL for clearance items and they may not be returned. No price adjustments will be given on prior sales or sales that begin after your order was placed.